GRIEF & LOSS

OUR GRIEF & LOSS SERVICES

At Shalom Austin Jewish Family Service, we believe in demystifying death, normalizing grief and loss, and accompanying the community of Austin wherever they are on their grief journey through both individual and community-based services.

We provide one-on-one counseling with a therapist as well as support groups for those who want to connect with others sharing similar experiences. JFS serves people regardless of race, religion, disability, gender or sexual orientation.

GRIEF COUNSELING

We offer individual short and long-term grief and loss counseling.

JFS payment options include private pay, sliding scale and insurance. We accept the following insurance for counseling services: Blue Cross Blue Shield PPO, Medicare, Humana, Aetna, United Healthcare, Magellan, and Cigna

NEW CLIENT INTAKE PROCESS

Call us during New Client Intake Call Hours to speak with our team. We’ll ask you brief questions to understand your needs and guide you to the right services and referrals. Please note: This is not a therapy or case management session — just a helpful first step. If the line is busy, leave your full name and phone number for a return call during New Client Intake Call Hours.

Call (512) 735-8024

New Client Intake Call Hours:

Mondays: 12:00 PM – 2:30 PM
Tuesdays: 2:00 PM – 4:00 PM
Wednesdays: 10:00 AM – 12:30 PM
Thursdays: 2:00 PM – 4:00 PM

New Client Intake Call Hours are not held on Shalom Austin holidays. For a full list of holiday closures, visit https://shalomaustin.org/hours.

Client Portal

ACTIVE SUPPORT & DISCUSSION GROUPS

JFS Grief Circle

Grief is something that we are always experiencing, whether we are aware of it or not. That grief might follow a death of someone close to us, news of devastating world events or natural disasters, or worry about family not supporting your identity or beliefs, as well as the loss of a job, relationship, or other big life changes. We invite you to join JFS clinicians for a Grief Circle where you can connect with others experiencing grief, learn about the impacts on our bodies and minds, and gain tools for coping with the inevitable grief that being a human brings.

To register for the next Grief Circle, visit shalomaustin.org/grief-circle.

RESOURCES

Grief is something that we are always experiencing, whether we are aware of it or not. Death loss in particular can be disorienting and all consuming. Sometimes reaching out for support, though it can seem overwhelming, can help navigate the onslaught of emotions.

In addition to the services offered by JFS, click here for more helpful resources to explore.

We Want to Hear From You

Contact our Grief and Loss Therapists with any questions about our services. Email: [email protected]

Questions or Requests

Client Portal

GOOD FAITH ESTIMATE NOTICE

You have the right to receive a ‘Good Faith Estimate’ explaining how much your therapy may cost.
Under the law, health care providers need to give patients who do not have insurance, or who are not using insurance, a cost estimate of the bill for medical items and services.

You have the right to receive a ‘Good Faith Estimate’ for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, drugs, equipment, and hospital fees. 
Your health care provider must give you a ‘Good Faith Estimate’ in writing for scheduled services within designated timeframes. You can also ask your health care provider for a ‘Good Faith Estimate’ before you schedule an item or service.
If you receive a bill that is at least $400 more than your ‘Good Faith Estimate’, you can dispute the bill.
Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your rights to a Good Faith Estimate, visit www.cms.gov/nosurprises.

TEXAS PUBLIC COMPLAINT NOTICE

The Texas Behavioral Health Executive Council investigates and prosecutes professional misconduct committed by marriage and family therapists, professional counselors, psychologists, psychological associates, social workers, and licensed specialists in school psychology.

Although not every complaint against or dispute with a licensee involves professional misconduct, the Executive Council will provide you with information about how to file a complaint. Please call 1-800-821-3205 for more information.

For assistance please contact: Texas Behavioral Health Executive Council

TERMS OF USE FOR CLIENT PORTAL

Click here to read terms of use

Please note we are not a 24/7 crisis center. If you have a mental health emergency, please call 512-472-4357 [HELP].